Last updated: 27 May 2026

Welcome to Zaza’s Pantry.

These Terms & Conditions apply when you use our website and buy products from us.
By placing an order on our website, you agree to these terms.

1. About us

This website is operated by Zaza’s Pantry.

Trading name: Zaza’s Pantry
Business address: 18 Cheltenham Place, BN1 4AB, Brighton, United Kingdom
Email: zazaspantry@gmail.com
Website: www.zazaspantry.com

Zaza’s Pantry sells hand-baked seed snacks and related food products.

2. Our products

We do our best to describe our products accurately, including flavour, ingredients, allergens, weight and storage information.

Product images are for guidance only. Packaging, colour and appearance may vary slightly from the images shown on the website.

Our products are food items. Please always check the ingredients and allergen information before ordering and before eating.

3. Ingredients and allergens

All ingredient and allergen information is shown on the relevant product page.

Our products are made in a kitchen that handles all 14 major UK allergans.
Because of this, we cannot guarantee that our products are free from traces of allergens unless this is clearly stated on the product page.

If you have a food allergy, intolerance or dietary requirement, please contact us before placing an order.

4. Ordering

When you place an order, you are making an offer to buy the products in your basket.

After placing your order, you should receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order if:
- a product is unavailable;
- there is an error in the price or product description;
- payment is not authorised;
- we cannot deliver to your address;
- we suspect fraud or misuse of the website.

If we cancel your order after payment has been taken, we will refund you.

5. Prices and payment

All prices are shown in pounds sterling (£).

Prices may change from time to time, but changes will not affect orders already confirmed.

Delivery charges, if applicable, will be shown before checkout.

Payment must be made at the time of ordering through the payment methods available on our website.

6. Delivery

We currently deliver to UK & Ireland only.

Delivery costs are shown on the website before checkout.

We aim to dispatch orders within 3 working days of receiving payment, unless stated otherwise on the product page.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, weather, incorrect delivery information, or events outside our control.

Please make sure your delivery address is correct. We are not responsible for orders delayed or lost because the customer provided an incorrect or incomplete address.

7. Free delivery

Free delivery may be available when your order value reaches the minimum spend shown on the website.

The free delivery threshold is calculated before any delivery charge is added.

We may change or remove free delivery offers at any time.

8. Cancellations, returns and refunds

Because our products are food items, we cannot accept returns of opened products unless they are faulty, damaged, or incorrectly supplied.

If your order arrives damaged, faulty, incorrect or incomplete, please contact us within 48 hours of delivery at zazaspantry@gmail.com. Please include your order number and photos of the product and packaging where possible.

If we agree that the item is damaged, faulty or incorrectly supplied, we will offer a replacement, refund or other suitable solution.

For unopened products, you may have the right to cancel your order within 14 days of receiving it, unless the product is exempt from cancellation rights due to being perishable, sealed for hygiene reasons, or unsuitable for return once opened.

To request a cancellation or return, please email zazaspantry@gmail.com with your order number.

Refunds will usually be made to the original payment method.

9. Product availability

All products are subject to availability.

If a product is unavailable after you place an order, we will contact you and offer a replacement, delay, partial refund or full refund.

10. Discount codes and promotions

Discount codes and promotions are subject to availability and may be changed or withdrawn at any time.

Discount codes cannot usually be used together unless stated.

Discounts cannot be applied retrospectively to orders already placed.

11. Use of our website

You agree not to misuse our website.

You must not:
- use the website for unlawful purposes;
- interfere with the security or operation of the website;
- copy or use our branding, images, text or content without permission;
- attempt to place fraudulent orders.

12. Intellectual property

All content on this website, including text, images, branding, logos, product names and designs, belongs to Zaza’s Pantry or is used with permission.

You may not copy, reproduce or use our content without written permission.

13. Liability

We are responsible for providing products that match their description and are of satisfactory quality.

We are not responsible for:
- losses that were not foreseeable;
- delays outside our control;
- incorrect use or storage of our products;
- allergic reactions where allergen information was provided and the customer did not check it before ordering or eating.

Nothing in these terms limits your statutory consumer rights.

14. Events outside our control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control, including courier disruption, severe weather, supplier issues, strikes, illness, technical problems or other unexpected events.

15. Changes to these terms

We may update these Terms & Conditions from time to time.

The version that applies to your order is the version available on our website at the time you place your order.

16. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If there is a dispute, the courts of England and Wales will have jurisdiction, unless consumer law gives you the right to bring proceedings elsewhere.

17. Contact us

If you have any questions about these Terms & Conditions, please contact us at:

Email: zazaspantry@gmail.com
Address: 18 Cheltenham Place, BN1 4AB, Brighton, United Kingdom